Dachsie
5th May 2015, 10:04 AM
I received my paper ATT bill in the US mail and it was missing the page of the bill that has the little perforated tear off stub that you send back with your check payment in the US mail.
I have been transitioning to all paper and cash for a long time but it is getting increasing difficult.
The absolutely horrible customer service person who would only identify herself as Alex and said she had no identifying "operator number" said many customers called with the same missing part of their bill.
She then tried to push me into paying electronically with a credit card and I cut her off and I could see then that ATT deliberately failed to send out the last page of the bill probably to thousands of customers who regularly send them a paper check in the snail mail for bill payment. This is their way of forcing you into electronic payment method. How creepy and dishonest is that. (This of course is a small instance of ATT dishonesty. They routinely lie to their customers on larger matters.)
She said I had to answer several code questions that I had no idea what she was talking about before she could order a new paper bill be mailed to me and then if she was able to have a new bill sent to me she could not promise that when I actually paid that I would not be paying late and therefore subject to a penalty fee.
There is nowhere on the two pages I was sent the address to send payment to. They had a window envelope for address to show through but forgot to send page of bill with the address.
I told her just send me a new paper bill and she said she could not do that unless I told her the correct answer to 'what is your favorite restaurant?" and I told her I never set up that question as my code question.
Then she asked me last four digits uverse account number that is not printed on the bill I had in hand. I told her I had no idea and was not going to search for that.
She said well, unfortunately I cannot send you a new paper bill because you could not answer these questions.
I told her "This is YOUR screw-up and you are trying to jump through a bunch of hoops to fix your screw-up and that is absurd!"
I told her I was going to submit a complaint about the unhelpfulness toward me and asked her to transmit me to another person. Then she clicked and transferred me to a busy signal.
Guess I won't pay this bill.
They lied to me when I signed up for computer and phone uverse service and failed to tell me that I was really still going to be on a dedicated singled line which is what I had before which only meant that I have about four more wires and cables to contend with. They really are trying to force people to get on their fiber optic system.
Think I will go back to regular copper cable phone service when my contract is up and maybe just go to the library down the street to use the Internet.
Just had to vent!
I have been transitioning to all paper and cash for a long time but it is getting increasing difficult.
The absolutely horrible customer service person who would only identify herself as Alex and said she had no identifying "operator number" said many customers called with the same missing part of their bill.
She then tried to push me into paying electronically with a credit card and I cut her off and I could see then that ATT deliberately failed to send out the last page of the bill probably to thousands of customers who regularly send them a paper check in the snail mail for bill payment. This is their way of forcing you into electronic payment method. How creepy and dishonest is that. (This of course is a small instance of ATT dishonesty. They routinely lie to their customers on larger matters.)
She said I had to answer several code questions that I had no idea what she was talking about before she could order a new paper bill be mailed to me and then if she was able to have a new bill sent to me she could not promise that when I actually paid that I would not be paying late and therefore subject to a penalty fee.
There is nowhere on the two pages I was sent the address to send payment to. They had a window envelope for address to show through but forgot to send page of bill with the address.
I told her just send me a new paper bill and she said she could not do that unless I told her the correct answer to 'what is your favorite restaurant?" and I told her I never set up that question as my code question.
Then she asked me last four digits uverse account number that is not printed on the bill I had in hand. I told her I had no idea and was not going to search for that.
She said well, unfortunately I cannot send you a new paper bill because you could not answer these questions.
I told her "This is YOUR screw-up and you are trying to jump through a bunch of hoops to fix your screw-up and that is absurd!"
I told her I was going to submit a complaint about the unhelpfulness toward me and asked her to transmit me to another person. Then she clicked and transferred me to a busy signal.
Guess I won't pay this bill.
They lied to me when I signed up for computer and phone uverse service and failed to tell me that I was really still going to be on a dedicated singled line which is what I had before which only meant that I have about four more wires and cables to contend with. They really are trying to force people to get on their fiber optic system.
Think I will go back to regular copper cable phone service when my contract is up and maybe just go to the library down the street to use the Internet.
Just had to vent!